Refund policy
Digital products — please read before you buy
MeerkatSkool sells digital products only. Every product is a set of PDF files that you download immediately after payment. Nothing is posted or couriered.
Not sure? Ask for a sample first
If you are not sure whether a set is right for your child, email us at info@meerkatskool.co.za and tell us which grade and language you are looking at. We will send you a sample paper with its memorandum, free, so you can see exactly what you are buying before you pay.
Refunds after download
Because our products are delivered instantly and cannot be returned once downloaded, all sales are final once the download has started. Under the Electronic Communications and Transactions Act, the 7-day cooling-off right does not apply to digital products that have already been delivered. Please make sure you are buying the correct grade and language before you pay.
When we will refund you
We will gladly refund you in full if:
- the files are damaged or will not open, and we cannot fix the problem;
- you were charged more than once for the same order;
- you received the wrong product, and we cannot supply the correct one;
- you paid but never received your download, and we cannot deliver it to you.
Tell us within 7 days of your purchase at info@meerkatskool.co.za and include your order number. Approved refunds are paid back to the card or account you paid from, within 30 days.
Bought the wrong grade or language?
Contact us at info@meerkatskool.co.za before downloading. If you have not downloaded yet, we will swap it for the correct product or refund you.
Cancellations
You can cancel an order at any time before you download the files. Once the download has started, the order is complete.